The website www.bioeterica.hr is owned by the trading company BIOETERICA d.o.o., Zagreb, Franje Hermana 17i, 10 000 Zagreb, OIB: 18266712979

All content on the www.bioeterica.hr website are the exclusive intellectual property of Bioeterica d.o.o., they may use only with the express permission of the copyright holder, and the holder of trademark and/or design rights. Bioeterica d.o.o. enables the use of the services and content of the website www.bioeterica.hr as regulated by these Purchase Terms.

The Purchase Terms together with the Data Protection Statement are an integral part of the Purchase Agreement between Bioeterica d.o.o. (the Seller) and the Buyer.

The Purchase Terms are part of the Seller's obligation in accordance provisions of the Act on Consumer Protection, and serve as information to the Buyer before concluding a distance contract with the aim of clear and comprehensible information about the method of conclusion, execution, termination of the contract and all in accordance with the legal provisions.

The term Seller refers to the trading company Bioeterica d.o.o., Franje Hermana 17i, 10,000 Zagreb, OIB: 18266712979, www.bioeterica.hr.

The term Customer refers to a consumer - a natural person who, outside of any business, orders and pays for any product through the web shop service on the Seller's website, but also to customers, tradesmen, individual traders and natural persons who perform business activities, and who are protected by the provisions of the Consumer Protection Act only if they buy products unrelated to their business activities, and to all other buyers such as legal entities.

If information about a legal entity is entered in the buyer's data, then the buyer is considered a legal entity, and the natural person whose data is entered is considered the authorized person of the buyer.

A customer is any person who orders at least one product, fills in the required information and pays for the ordered product. The recipient is considered the person to whom the product is delivered, and is different from the person of the customer. The order can be placed as a registered or unregistered user.

Legal entities as customers are subject to the Law on Obligatory Relations and the Law on Electronic Commerce, and the Law on Consumer Protection does not apply to them. These General Terms and Conditions apply to legal entities in the part related to the price and method of payment, the main features of the product, the procedure for concluding the contract, description of the method of delivery and delivery costs, general information, disclaimer, warranty and service conditions, loyalty program and the moment of concluding the contract.

If you want an R1 invoice, you accept the Business Terms and Conditions that apply to legal entities: instead of the terms of purchase, the provisions of the Obligatory Relations Act apply. The main difference is the possibility of withdrawing from the contract: we enable companies, craftsmen and other legal entities to return purchased items within the warranty conditions. The listed legal entities do not have the option of withdrawing from the contract within 14 days of receiving the item without reason, as is the case for buyers (natural persons).

The terms of purchase form part of the contract concluded at a distance together with the name of the product and the price(s) of the purchased product(s), and before confirming the order for the purchase of an individual product, the Customer will be asked to accept/declare that he/she is familiar with/agrees with the Terms of purchase through this website.

The contract is considered concluded:

In the case of payment by transaction account, at the moment Bioeterica receives the confirmation that the amount of the order has been paid. In the case of payment by card online, at the moment when Bioeterica issues an invoice for the purchased goods.

After the invoice has been issued and the shipment has been completed, Bioeterica will immediately notify the customer via e-mail.

If the product has been ordered, and a transaction account has been selected as the payment method, Bioeterica undertakes to reserve the product in the warehouse for 3 working days after the order confirmation e-mail with the payment slip and payment information has been sent to the customer. After the expiration of 3 working days from the order confirmation, Bioeterica reserves the right to cancel the order.

The seller reserves the right not to send orders with incorrect/incomplete contact data, as well as orders with e-mails/phone numbers that no one answers.

The seller reserves the right to change terms and conditions at any time, with the said changes entering into force after publication on these websites.

The buyer is responsible for the completeness and truthfulness of the entered data when entering payment and delivery data.

The terms of purchase are divided into categories/information classified below

For a validly concluded contract, it is necessary that the Buyer is a person with full business capacity. By accepting the Terms of Sale, the Buyer declares that all the information he provided about himself is true and complete, that he is capable of doing business and that there are no known obstacles to ordering and purchasing products from the Seller, i.e. for purchasing via the Web-shop.

By visiting and using the Bioeterica Web Shop, you accept communication via electronic means. You hereby accept that all agreements, notices, announcements and other contents delivered to you electronically meet the legal framework as if they were made in writing.

If the visitor or user does not have an e-mail address or enters an incorrect one or cannot receive e-mail e-mail, the seller is not obliged to try to inform the user in any other way about the order itself, nor about any other details related to the order, delivery, payment, refund, complaint etc.

By selecting the option Sign up for the Newsletter, you give us your consent to include you electronically in our marketing and other activities.

User accounts/data for natural and legal persons

Registration or user account is created only for one natural or legal person. The user account is not transferable to other persons. The user account of legal entities can only be used by the responsible person specified as such during registration.

The use or use of other people's data and false representation on behalf of another natural or legal person is expressly prohibited.

It is expressly prohibited to communicate information about the registration or user account to third parties.

It is expressly prohibited prohibited use of someone else's registration or user account.

For violation of the provisions of the Terms and Conditions from this chapter, we reserve the right, at our discretion, to deny registration or terminate the user's user account, without the obligation to compensate the user for any cost or damage.

The main characteristics of the goods: the products are presented descriptively and with photos, and the information about them is compiled on the basis of the Bioeterica database.

Product photos are illustrative in nature, and the visual identity of the product shown in the photo does not necessarily correspond to the appearance of the product in reality, especially considering the monitor settings on the customer's computer , differences in the perception of colors as the Customer sees them on the screen, etc. In the case of the above discrepancy between the product shown in the photo and the delivered product, it is not a product defect.

The prices displayed on the website www.bioeterica.hr are expressed in euros. The cost of VAT is included in the price of the product.

During promotions and discounts, individual discounts are not added up. Discounts cannot be combined within one purchase.

You can pay for selected items and services:

When picking up
Payment in cash upon delivery (Additional fee is HRK 7.00)
Advance payment to our transaction account.
OPTION virman/general money order/internet banking refers to payment in advance by transferring funds to our transaction account. After you complete your purchase, you will receive an e-mail with a payment slip and payment information. Please make the payment within 3 working days of receiving the order confirmation. After 3 working days have passed since the order confirmation with payment slip has been sent, Bioeterica reserves the right to cancel the order.

With cards online via the CorvusPay system
Secure payment is enabled via the advanced CorvusPay system:
One-time online payment with Visa, MasterCard, Maestro, Discover cards Online payment in installments (2-6 installments) cards: Zagrebačke banka (Visa and MasterCard), Erste banka (Diners), Privredna banka Zagreb (Visa, Maestro and Visa Premium).

We accept cards: Visa, Mastercard, Maestro, Discover

Security programs: Verified by Visa, MasterCard Secure Code, Diners Club safe online shopping

All payments will be made in euros. The amount charged to your credit card account is converted to your local currency at the exchange rate of the credit card associations.

When paying on our web store, use CorvusPay - an advanced system for securely accepting payment cards via the Internet.

CorvusPay ensures complete secrecy of your card data from the moment you enter it in the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the CorvusPay system. The isolated core independently transmits and manages sensitive data, keeping it completely secure.

The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password.

Corvus Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only the data necessary to perform the work is collected in accordance with the prescribed demanding procedures for on-line payment.

Security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

Thank you for using CorvusPay!

We deliver goods within the European Union by fast DPD delivery service!

Shipping prices:

1. Croatia

• Free DPD delivery for orders over €40
• The cost of DPD delivery for orders up to €39.99 is €4.65
• Cash on delivery fee is €0.93 Free
• BOX NOW delivery (parcel machine)
• Free pick up in our office at Gradišćanska street 30, Zagreb

2. Slovenia

• Free DPD delivery for orders over €100
• The cost of DPD delivery for orders up to €99.99 is €7.11

3. Austria, Czech Republic, Hungary, Germany, Slovakia

• Free DPD delivery for orders over €100
• The cost of DPD delivery for orders up to €99.99 is €10.63

4. Belgium, Estonia, Denmark, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden

• Free DPD delivery for orders over €100
• The cost of DPD delivery for orders up to €99.99 is 13, 28€

5. Bulgaria, Finland, Greece, Romania

• Free DPD delivery for orders over €100
• The cost of DPD delivery for orders up to €99.99 is €39.83

Within 1 to 3 days of making the payment for the order created in the online store, Bioeterica will fulfill the order according to the delivery service.

After handing over the package to the delivery service, Bioeterica will send the customer a confirmation email -mail that the package has been delivered. From the delivery service, the customer receives an e-mail and SMS with information about the package and estimated delivery time.

The customer receives the first sms and e-mail at the moment when the package is prepared, and the second on the day of delivery with a 3-hour time interval of the expected delivery time. Delivery of the customer's shipment is made on weekdays between 8 a.m. and 4 p.m. It is not possible to choose the delivery time, as it depends on the schedule of the delivery service for a specific delivery area. The standard delivery time for this type of delivery is 1 to 3 working days from the delivery of the shipment by the Seller to the delivery service.

For each shipment, the Buyer certifies and signs the delivery list upon receipt of the shipment. In accordance with the provisions of the Law on Obligatory Relations, upon verification of the delivery list by the Buyer, it is considered that the shipment was delivered in an undamaged condition and after that the carrier is released from any subsequent liability. day.

If the recipient does not exist at the specified address or the address is unknown, the delivery service will try to contact the recipient in order to agree on the exact time and possibly another delivery address. In case of impossibility of delivery, the shipment is returned to the Seller. In this case, the Seller reserves the right to the goods.

3. Free pick-up at the store

Pick-up of the order at the store is possible after receiving an e-mail notification that it is ready for pick-up. You will receive a notification within 1-2 working days of payment. Collection is possible at Gradišćanska, 30 in Zagreb on weekdays from 12:00 to 17:00. Orders that are picked up in the store must be paid in advance (with cards online or via a transaction account).

Kupac ima pravo na opravdani prigovor i na povrat robe u sljedećim slučajevima:

Isporuka robe kojoj je istekao rok trajanja

Isporuka robe koja ima grešku ili oštećenja koja nisu nastala u transportu

 Rok za podnošenje reklamacije je 8 dana od primitka paketa.

U slučaju zahtjeva za povratom robe iz opravdanih razloga, kupac je dužan uputiti pisani prigovor Prodavatelju i to e-mailom na contact@bioeterica.hr  ili na adresu: Bioeterica d.o.o., Franje Hermana 17i, 10000 Zagreb.

Radi što bržeg utvrđivanja konkretne narudžbe na koju kupac ima prigovor, u prigovoru se mole kupci da navedu broj narudžbe, broj računa ili svoje korisničko ime. Bioeterica će potvrditi primitak prigovora pisanim putem bez odgađanja a odgovor po čl.10.st.5. Zakona o zaštiti potrošača mora stići u roku od 15 (petnaest) dana od dana zaprimljenog prigovora.

U slučaju opravdanog prigovora, kupac ima pravo na raskid ugovora uz povrat uplaćenog iznosa ili zamjenu za ispravni, neoštećeni i valjani proizvod.

Bioeterica će prihvatiti povrat oštećene, neispravne ili pogrešno isporučene robe o svom trošku, ukoliko se utvrdi da je prigovor opravdan te da kupac nije utjecao na ispravnost, oštećenje ili bilo kakav nedostatak robe. U slučaju opravdanog prigovora, trošak zamjene proizvoda s novim proizvodom u cijelosti snosi Bioeterica.

NE ODOBRAVAMO POVRATE KORIŠTENIH A ISPRAVNIH PROIZVODA.

Pisani prigovor potrošača

U slučaju da ste iz bilo kojeg razloga nezadovoljni možete uputiti prigovor tvrtki Bioeterica d.o.o. Bioeterica vam omogućava podnošenje pisanog prigovora putem pošte na adresu Bioeterica d.o.o., Franje Hermana 17i 10000 Zagreb ili putem maila contact@bioeterica.hr

Radi što bržeg utvrđivanja konkretne narudžbe na koju imate prigovor, u prigovoru navedite broj narudžbe, računa ili svoje korisničko ime. Bioeterica će vam potvrditi primitak prigovora pisanim putem bez odgađanja, a odgovor vam po Zakonu mora stići u roku od 15 (petnaest) dana od dana zaprimljenog prigovora.

U skladu sa Zakonom o zaštiti potrošača, čl.72., st.1, kupac ima pravo na jednostrani raskid ugovora, ne navodeći razloge za to, u roku od 14 dana od dana primitka naručenih proizvoda

Kupac je sukladno članku 77. stavak 5. Zakona o zaštiti potrošača odgovoran za svako umanjenje vrijednosti kupljenog proizvoda koje je rezultat rukovanja kupljenim proizvodom. Umanjenje vrijednosti određuje službeni servis ili dobavljač. Kako bi ostvario pravo na raskid ugovora, kupac je dužan o svojoj namjeri pismeno obavijestiti prodavatelja. Ugovor možete jednostrano raskinuti koristeći obrazac za raskid ugovora ili putem bilo koje druge nedvosmislene izjave u kojoj izražavate svoju volju da raskinete ugovor na trajnom mediju. Ukoliko su proizvodi isporučeni kupcu, kupac je dužan vratiti naručene proizvode o svom trošku. Vraćeni proizvodi moraju biti u dobrom stanju, neotvoreni, nekorišteni i u originalnoj ambalaži. Povrat novca bit će izvršen na isti način na koji je izvršena uplata.

Kupac je dužan robu predati ili poslati (na adresu gdje će se poslati) bez nepotrebnog odgađanja, a u svakom slučaju najkasnije u roku od 14 dana od dana kada je Kupac uputio svoju odluku o jednostranom raskidu ugovora.

Izravne troškove povrata robe snosi kupac sam. U slučaju da koristi svoje pravo, kupac snosi trošak vraćanja robe i mora je vratiti u roku od 14 dana (Članak 77. ZZP).

Kupac isto tako snosi trošak svakog umanjenja vrijednosti robe (Članak 77.ZZP) (otpakirana roba, izgubljena dokumentacija i dijelovi, oštećenja, korištenje robe i slično), osim onoga koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe.

O umanjenju vrijednosti kupljenog proizvoda u odnosu na oštećenje ambalaže odnosno oštećenje proizvoda koje nije uzrokovano provjerom funkcionalnosti proizvoda utvrđivati za svaki vraćeni proizvod pojedinačno te će o tome obavijestiti kupca nakon primitka vraćenog proizvoda.

Kako bi se ustanovila priroda, karakteristike i funkcioniranje proizvoda, rukujte i pregledajte proizvod (i) s dužnom pažnjom i (ili) na isti način kako bi Vam uobičajeno bilo dozvoljeno u trgovini. Bilo kakvo rukovanje ili pregledavanje proizvoda koje ne bi bilo u skladu s prethodno navedenim opisom pravilnog rukovanja i pregledavanja, moglo bi prouzročiti smanjenje vrijednosti proizvoda, za što imamo pravo umanjiti povrat uplate koju smo primili od Vas.

Rukovanjem/korištenjem proizvoda smatra se za difuzore stavljanje eteričnih ulja u difuzor i pokretanje rada.

Ukoliko je proizvod vraćen neispravan, s većim oštećenjima ili bez dijelova i dokumentacije te ukoliko se isti ne dostave u naknadnom roku od 8 dana smatra se da Kupac nije ispunio svoju obavezu povrata robe te Prodavatelj nije dužan izvršiti povrat uplaćenih sredstava u cijelosti već se može raditi procjena umanjenja vrijednosti proizvoda.

Podsjećamo Vas da, od trenutka kad preuzmete proizvod i dok nam ga ne vratite, Vi ste odgovorni za taj proizvod i snosite odgovornost za bilo kakvo oštećenje.

O zaštiti podataka informirajte se na stranici Izjava o zaštiti podataka..

Bioeterica d.o.o. zadržava pravo na izmjenu ovih uvjeta i pravila.

Internet trgovina ne odgovara za eventualne troškove nastale korištenjem usluge pristupa našim stranicama. U slučaju problema, molimo Vas da isti prijavite na contact@bioeterica.hr kako bismo ih otklonili na najbrži mogući način.