Your order is packed and sent the next working day after you have created it on our web shop. If the order arrives before 12 noon, it is packed and sent the same day.
Your order is packed and sent the next working day after you have created it on our web shop. If the order arrives before 12 noon, it is packed and sent the same day.
The average delivery time is 1-3 working days. Delivery is made on working days from 8 am to 4 pm.
The average delivery time is 1-3 working days. Delivery is made on working days from 8 am to 4 pm.
We deliver goods in the territory of the European Union by fast DPD delivery service!
We deliver goods in the territory of the European Union by fast DPD delivery service!
You will receive a link to track the shipment in our order confirmation email. The delivery service subsequently informs you of the shipment number by which you can track the delivery.
You will receive a link to track the shipment in our order confirmation email. The delivery service subsequently informs you of the shipment number by which you can track the delivery.
Shipping prices:
1. Croatia
- Free DPD delivery for orders over €40
- The cost of DPD delivery for orders up to €39.99 is €4.65
- Cash on delivery fee is €0.93 Free
- BOX NOW delivery (parcel machine)
- Free pick up in our office at Gradišćanska street 30, Zagreb
2. Slovenia
- Free DPD delivery for orders over €100
- The cost of DPD delivery for orders up to €99.99 is €7.11
3. Austria, Czech Republic, Hungary, Germany, Slovakia
- Free DPD delivery for orders over €100
- The cost of DPD delivery for orders up to €99.99 is €10.63
4. Belgium, Estonia, Denmark, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden
- Free DPD delivery for orders over €100
- The cost of DPD delivery for orders up to €99.99 is 13, 28€
5. Bulgaria, Finland, Greece, Romania
- Free DPD delivery for orders over €100
- The cost of DPD delivery for orders up to €99.99 is €39.83
Shipping prices:
1. Croatia
- Free DPD delivery for orders over €40
- The cost of DPD delivery for orders up to €39.99 is €4.65
- Cash on delivery fee is €0.93 Free
- BOX NOW delivery (parcel machine)
- Free pick up in our office at Gradišćanska street 30, Zagreb
2. Slovenia
- Free DPD delivery for orders over €100
- The cost of DPD delivery for orders up to €99.99 is €7.11
3. Austria, Czech Republic, Hungary, Germany, Slovakia
- Free DPD delivery for orders over €100
- The cost of DPD delivery for orders up to €99.99 is €10.63
4. Belgium, Estonia, Denmark, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden
- Free DPD delivery for orders over €100
- The cost of DPD delivery for orders up to €99.99 is 13, 28€
5. Bulgaria, Finland, Greece, Romania
- Free DPD delivery for orders over €100
- The cost of DPD delivery for orders up to €99.99 is €39.83
You can pick up your order at our office at Gradišćanska ulica 30, Zagreb, on weekdays from 12:00 p.m. to 5:00 p.m. You can pick up your order after you have received a notification by e-mail that the order is ready for collection. Orders are usually ready for pickup the next working day. All that is required is to check this option when choosing the shipping method during checkout.
You can pick up your order at our office at Gradišćanska ulica 30, Zagreb, on weekdays from 12:00 p.m. to 5:00 p.m. You can pick up your order after you have received a notification by e-mail that the order is ready for collection. Orders are usually ready for pickup the next working day. All that is required is to check this option when choosing the shipping method during checkout.
The buyer has the right to complain and return the goods in case of delivery of goods whose shelf life has expired or delivery of goods with an error or damage that did not occur during transport. We do not approve returns of used but correct products.
The buyer has the right to complain and return the goods in case of delivery of goods whose shelf life has expired or delivery of goods with an error or damage that did not occur during transport. We do not approve returns of used but correct products.
The deadline for submitting a complaint is 8 days from the receipt of the package.
The deadline for submitting a complaint is 8 days from the receipt of the package.
In the event of a demand for the return of the goods for justified reasons, the buyer is obliged to send a written complaint via email to contact@bioeterica.hr or by mail to the address Bioeterica d.o.o., Franje Hermana 17i, 10000 Zagreb.
In the event of a demand for the return of the goods for justified reasons, the buyer is obliged to send a written complaint via email to contact@bioeterica.hr or by mail to the address Bioeterica d.o.o., Franje Hermana 17i, 10000 Zagreb.
Our products are not tested on animals. All essential oils are of 100% natural origin, obtained from controlled organic cultivation of plants.
Our products are not tested on animals. All essential oils are of 100% natural origin, obtained from controlled organic cultivation of plants.
All those who are professionally involved in aromatherapy, massage or any professional activity that uses essential oils can join our Pro membership program and get a 25% discount on all essential oils and blends.
All those who are professionally involved in aromatherapy, massage or any professional activity that uses essential oils can join our Pro membership program and get a 25% discount on all essential oils and blends.
Our store is located at Gradišćanska ulica 30, Zagreb. Here you can browse the entire range and ask us for advice. You can also find our products in selected pharmacies.
Our store is located at Gradišćanska ulica 30, Zagreb. Here you can browse the entire range and ask us for advice. You can also find our products in selected pharmacies.
If you have already completed your order and would like to change it, you can contact us by 12 pm the next working day at contact@bioeterica.hr and write us what you would like to change. You can also find a number to call us on our website and Facebook page.
If you have already completed your order and would like to change it, you can contact us by 12 pm the next working day at contact@bioeterica.hr and write us what you would like to change. You can also find a number to call us on our website and Facebook page.
Sometimes we send oil samples as a gift with the order. If you are extremely interested in a particular oil, contact us and we can arrange to send you a sample of your choice with your order. The sample cannot be larger than 2 ml.
Sometimes we send oil samples as a gift with the order. If you are extremely interested in a particular oil, contact us and we can arrange to send you a sample of your choice with your order. The sample cannot be larger than 2 ml.
